Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. Online orders may take up to 72 hours to process during rush.

Return

During the first two weeks of Fall/Spring semester, to allow for schedule changes, the Bookstore will accept textbook refunds under the following conditions:

• Textbooks were purchased at the beginning of the current semester.
• Cash register receipt is required. Always save your receipts which has the posted dates for refunds. 
• NO REFUND OR EXCHANGE ON OPENED BUNDLES

Special Sessions:

• Summer Session:  Refunds are issued only during the first 4 days of  classes with a receipt.
• Short-Term Sessions:  Refunds are issued during the first 24 hours of the date of purchase with current receipt.

Type of Refunds: 

The method of purchase determines the type of refund available

• Purchase with Cash:  The refund will be in cash.
• Purchase with bankcards:  Credit will be issued to your bank card.

Conditions for the Refund/Exchange of books:  

You must present your original cash register receipt with the correct dollar amount of the books.

• Condition:  Books must be in new condition, clean and free from all marks.  A soiled or marked book is considered a used book and will be refunded at used book price.  Obviously, this condition does not pertain to used textbooks.
• Cancelled Class:  Must have verification of class cancelled in order to receive a refund.

Non-Refundable Merchandise:

• Books returned after the refund period
• Abused Books 
• Books purchased for one-day classes
• Books without original cash register receipt
• College Catalogs
• Nursing Applicant Handbook
• Paramedic Handbook
• Study Aids
• Supplies
• Bundled or Packaged materials
• Books with Software, Disks, and CD
• Special Order

Always save your receipt.