Product Description

This book examines the responsibilities and procedures associated with the multi-faceted role of an automotive service consultant. It provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows the tasks identified by ASE for Automotive Service Consultant (C1), and "Case Studies" focusing on people who own and manage service facilities help readers identify with the concepts presented. ASE terminology is used throughout to describe the people and businesses servicing the driving public, with coverage that examines communications specific to customer relations and sales, as well as internal communication, relations, and supervision. Customer delivery and follow-up round out this thorough exploration into the functions of a successful service consultant.

ISBN 9781401879907Edition 01Binding Paper